Refund policy
If there is a problem with your order, please see the Damaged, Defective & Incorrect Order section below. Returns are not offered for buyer's remorse on any books or swag items, except where required by law.
BOOKS
Digital purchases (ebooks, audiobooks) are final and not eligible for refunds or returns, as these products are available instantly via digital download.
For physical books that are not preorders, you may cancel your order within 24 hours for a full refund. After 24 hours, your order has begun processing, and refunds will no longer be offered.
For physical books that are preorders, you may cancel your order for a full refund up to two weeks before the specified shipping time frame in the product description. Once that shipping time frame begins, you will not be able to cancel your order and refunds will no longer be offered.
To cancel your book order, please contact us at bookshop@tempestreignauthor.com
SWAG
For purchases of swag items (including but not limited to art prints, stickers, bookmarks, vellum overlays, and enamel pins), you may cancel your order within 24 hours for a full refund. After 24 hours, your order has begun processing, and refunds will no longer be offered.
To cancel your swag order, please contact us at bookshop@tempestreignauthor.com
DAMAGED, DEFECTIVE, or INCORRECT ORDERS
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, whether that be a replacement item, store credit, or another alternative to be determined on a case by case basis.
For those products fulfilled by us (e.g., books, art prints, bookmarks), we visually inspect each item before packing to ensure quality, so if your items arrive damaged, please contact us immediately.
Please be prepared to send photos and/or videos of the damage of both the item or the original packaging. Please do not discard or destroy the original packaging or the item before we have been able to process your request. We will need these items to file a claim with our shipping insurance and get your replacement shipped out, at no charge to you.
If your return is accepted, we’ll send you a pre-paid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first contacting us to request a return will not be accepted.
If more than 30 days have passed since our tracking shows the package as delivered, we will be unable to honor replacements for damage. It's imperative you contact us as soon as possible so we can begin the claims process.
To request a replacement, please contact us at bookshop@tempestreignauthor.com
EXCEPTIONS/ NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns or refunds, except where required by law, on sale items, imperfect items, or digital items.
FOR EU CONSUMERS
At this time, we are unable to ship any items to European Union customers due to strict and costly GSPR and PPWR legislation.
We are currently not allowing digital downloads for EU consumers, either.
Please check back in the future for more information, or to check whether delivery is available.