Shipping policy

DIGITAL GOODS

Digital goods (ebooks and audiobooks) are delivered instantly by an email from BookFunnel. After checkout, you will receive a confirmation email, and then a second, separate email from help@bookfunnel.com that has your book download link. If you have trouble accessing your book, please reply to that email to help@bookfunnel.com and their technical team will assist you.

PLEASE NOTE: Digital goods will be sent to the email address on record with Shopify that you entered at checkout. Please check this email address, as well as your spam folder if you do not receive the BookFunnel email within 10 minutes. If you have Gmail, the email might be in your Promotions folder.

If you have not received the email from BookFunnel within 10 minutes, please email bookshop@tempestreignauthor.com

For digital goods that require purchase (i.e. are not free), you are required to provide us a complete and accurate billing address. 

 

PHYSICAL GOODS

For goods packaged and shipped by Tempest Reign's Bookshop (including but not limited to art prints, print books, and bookmarks), items are ordered from various suppliers (IngramSpark, Bookvault, Vistaprint, ePrint, among others). Items are then stored, packaged, and shipped by Tempest Reign's Bookshop via the shipping method you chose at checkout.

For goods dropshipped by third parties (including but not limited to Ingram Spark, BookVault, among others), items are ordered, printed, and shipped from the third party via the shipping method you chose at checkout.

For all physical goods, regardless of the party fulfilling the order, you are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information. If you make an error in your delivery address, please notify us as soon as possible. Once we have dropped off your item to the carrier, we are unable to make changes to the delivery address.

Shipping times vary by shipping method, delivery location, weight of the item, and the shipping carrier. Estimated shipping times for each available method and carrier are shown at checkout.

 

PREORDERED GOODS

Preordered digital goods will be emailed by BookFunnel on midnight EST of the release day listed in the individual product description.

Preordered print goods will be shipped out in accordance with the above policies and in the specified time frame in the individual product descriptions.

 

DELIVERIES TO COUNTRIES OUTSIDE AUSTRALIA

While our business is based in Australia, we currently sell and ship to customers in the US, UK, Canada, Australia, and New Zealand. This includes both physical and digital goods.

We make sure to follow all country regulations and guidelines regarding taxes and duties in every country we sell to, and we strive to make the checkout process as easy and transparent as possible.

Please note that customers are responsible for any import tariffs, customs, duties, or taxes as imposed by your customs and/ or governing agency. Tempest Reign's Bookshop will only collect and remit these duties where required by law, and at the time of checkout.

For any questions about our shipping policy, please email bookshop@tempestreignauthor.com